Shipping & Shop Info

 Shipping Policies

 

All items are hand made or hand printed to order. Our turn around time is 4-6 weeks for your item to be made, this does not include delivery time so please make sure you are aware of this before making your purchase at checkout! 

 

We ship using Royal Mail and proof of purchase is obtained with every order

 

International orders under £20 are posted standard international 1st Class 

Orders over £20 are posted tracked and signed 

 

IMPORTANT INFORMATION 

Parcels not collected from your local depot due to missed delivery and are returned to us can be re shipped at buyers own cost

 

LOST PARCELS

Proof of postage is obtained for all parcels, should your parcel get lost in the Royal Mail process then a claim will need to be made through Royal Mail ‘Make A Claim’ application. We do not offer refunds on lost parcels.

 

 

Returns & Exchanges 

 

Due to the handmade nature of our items we do not accept returns or exchanges for the wrong colours chosen at checkout so please be sure to select the right option before purchase. 

Items are on an exchange basis only, We do not offer refunds.

Any sale, market night items or orders using a discount code are non refundable.

Orders can not be cancelled. 

 

 We thoroughly check all items prior to shipping, however in the unlikely event that there is an issue with your item please Contact me using the contact us page on our website or via email on rockababiesinfo@yahoo.co.uk within 14 days of purchase. 

Items must not show any signs of wear and original tags must be attached and show a visible fault for return to be accepted.

Returns & exchanges will not be discussed through our soacial media platform